I need a GST Tax Invoice/ Receipt

Please check your order confirmation email - it contains a link where you can download a GST Tax invoice if required.

I have not received a shipping confirmation email

Please email shop@tusistationery.com  as soon as possible with your name, and we will resend you a confirmation email, as there could be a typo in your email address.

I need to cancel my order and get a refund

Please email shop@tusistationery.com as soon as possible with your name and order number,  and we will arrange for your order to be cancelled and refunded.

I received the wrong item

Please email shop@tusistationery.com as soon as possible with your order number, and we will arrange for the correct item to be sent to you along with a return bag to send the incorrect item back to us.

I received my order but an item was missing

Please email shop@tusistationery.com with your name and order number, and we will arrange for the missing item to be sent to you.

My item has not been delivered

Please note that once your order has been picked up from us it is in the hands of the couriers and we have no control of its delivery.  Please refer to our Shipping Page for more details on what to do in this situation.